1. Information We Collect

A. Personal Information

When you register, place an order, or contact us, we may collect:

• Full Name
• Phone Number
• Email Address
• Shipping & Billing Address
• Payment Details (processed securely by third-party payment gateways)

B. Transaction & Order Information

• Order history
• Payment status
• Delivery details

C. Technical & Usage Information

• IP Address
• Device Information (Model, Operating System)
• App Usage Data (pages visited, actions taken)
• Location Data (if permission is granted for delivery tracking)

D. Customer Support & Communication Data

• Queries & Complaints
• Chat & Call History (for support and quality purposes)

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders efficiently.
• Provide timely customer support and resolve issues.
• Send order updates, invoices, and occasional promotional offers.
• Improve our app's functionality, performance, and user experience.
• Detect and prevent fraud to ensure the security of our platform.
• Comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties only to provide our Service, including:

• Delivery Partners: To ensure smooth and timely order fulfillment.
• Payment Processors: To process your payments securely.
• Service Providers: To help us with analytics, marketing, and app performance.
• Legal Authorities: If required by law, to respond to a subpoena, or to protect our rights.

4. Data Security Measures

We implement industry-standard security measures to protect your data, including:

• SSL/TLS Encryption for all data transmitted to and from our Service.
• Restricted and logged access to personal data within our organization.
• Secure cloud infrastructure for storing user and order data.
• Regular security audits and vulnerability scanning.

5. Your Privacy Rights

You have the right to:

• Access, modify, or request the deletion of your personal data through your profile settings or by contacting us.
• Opt-out of marketing and promotional communications at any time.
• Request a copy of your data (data portability).
• Withdraw consent for location tracking through your device settings.

To exercise these rights, please contact our support team.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze app usage, remember your preferences, and personalize content. You can manage your cookie preferences in your browser or device settings.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or in-app notifications.

8. Contact Us

For any privacy-related questions or concerns, you can reach us at:

• Email: sudamchswain94@gmail.com
• Phone: +91 90400 51911
• Address: Goleichowk, Nimapara, Puri, 752106